What truly distinguishes DMS is our life cycle methodology. This is a process that has evolved through many years of servicing clients. You benefit
from our 15 years of experience in the IT support business. You will see a recurring theme through our value statement which is to be your trusted
advisor.
We employ a seven step process called UADVPIO:
- Understand. We take the time to learn your business. What is your value proposition? What makes you successful? What are
business challenges? What are the current services you are using?
- Analyze. We will review your current carrier services, contracts and prices. Depending on the complexity of your current
services and systems, we may recommend one or more of our value added services at this juncture in the UADVPIO process. These may include one or more
of these service: Network Assessment,
Security Assessment,
VOIP Readiness Assessment, Telecom Admin and
Bill Audit.
- Design. Now that we have a good understanding of your business and needs we are ready to build a design. This can be as
simple as vendor quote or a very detailed design and proposal incorporating results from the value added services we have conducted. We will
incorporate the best of breed technology available from one or multiple vendors to meet your requirements.
- Vendor Selection. We will solicit pricing quotes from the vendors that best align with your requirement and you are
comfortable using. At this point in the process depending on your desires, we can engage the carrier direct sales force to participate in the
engagement.
- Provision. Once the contract terms are completed, we will make sure all of the orders are processed and work closely with
carrier and you to manage the process through contract acceptance and circuit turn-up and testing.
- Implementation. Depending on the technology and services being provided, we will manage the provider resources as well
any value added implementation services we may be providing. At the completion of this process your new service will be in
production mode.
- Ongoing Management and Support. This phase will continue through the life of the contract. As the first step, we will
review your first full month bill to make sure you are receiving the correct pricing as reflected in the contract for the services you are receiving.
We are on call to enter and manage trouble tickets if you have any problems with your service. We will also turn-up any of our DMS valued added
services at this time. These include router/firewall monitoring and remote support DMS View and Spam filtering
Content Catcher.
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